Personalized Checklist

I am not sure what the Aviation Administration would say about Chuck’s “time efficient” checklist. I know in the 121 world, he will not get away with making his checklist this stream-lined, lol. Sometimes I wonder if passengers actually pay attention if the pilot does a walk-around before takeoff or not, and/or if they know or care.

Just because you are wearing a uniform, doesn’t necessarily mean you know what you are doing at all times. I find it really interesting in my new role, walking around with a clean uniform, how much people rely on you always having the right answers and information. I am not quite craving the attention as much as Chuck does, but I try to help out as much as I can when asked, even if sometimes they give you very little information to work with.

The other day, I was walking down the terminal thinking about how to get to my next gate when this lady ran up to me and yelled in a half-panic “How do I get back!?!” Slightly startled I responded “I…I don’t quite know how to answer your question because I don’t know where you started.” “I missed my flight and I need to get back!” she said. We eventually got it worked out and had her pointed in the right direction. But I do wonder sometimes what happened to the people I gave directions to. I do well in the air but I’m often quite lost on the ground. Of course, “bigger-than-life-Chuck” always has this great confidence that he knows what he is doing at all times (until Julio takes him down a notch, of course).

Have you ever had someone give you directions with great confidence that turned out to be completely wrong?


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3 comments on “Personalized Checklist
  1. Joshua says:

    Funny enough, I was once told with great confidence by a gate agent she couldn’t change a positive space ticket and my airline would have to. A short walk to customer service changed it with no problem in about 10 seconds.

    I can’t recall why I was positive space and not a jump seat on that particular flight. It was probably right after my interview.

  2. Mo Davies says:

    When being given directions, the kiss of death is “you can not miss it”. The directions are always wrong if that phrase is included.

  3. Frank Merrill says:

    Sometimes, “can’t miss it” actually works. I was in central Utah several years ago when a fellow traveler asked me how to get to Indianapolis. I said “Go East on I-70 and you can’t miss it.”

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