I imagine this is how the Chicago controllers must feel every time I fly in there. I have been yelled at, heard audible sighs, and been told “I need to start listening” by them. But the fact is, I rarely …
Controller feeling great Read More »
I always cringe when I hear ATC say over the radio “We need you to give us a landline when you land. Are you ready to copy this number?”. And I bet I’d cringe even more if this call was …
Routine call Read More »
I don’t know who the original quote traces back to, but “the customer is always right” is one of the most often misused phrases out there. Most often by customers, of course, but also by managers. The full quote is …
Anonymous customer feedback Read More »
In real life, I seldom run into a controller, who’s a jerk. There are some out there, but I chalk it up to them being overworked and underpaid. Flying around California yesterday, I have to say, they all really earned …
All controllers are what? Read More »
