We talked about this in my airport planning and admin class. The reason she is doing so poorly is that she has no idea what she is doing. If you look at her credentials, she came from the highway branch of the NTSB, and up until the time she took office, she had virtually no experience in aviation. She is trying to run one of the largest federal agency's like a trucking business. It just doesn't work. From NATCA, even thou they say they are trying to get back to the tables, in all reality, they are waiting for her term to end in 2008, and then they will try again...
