I don’t know how many of you are familiar with Reddit. But those of you who are, probably already stumbled across “Tales From Tech Support” or “Tales From Retail“. I really think Julio has it easy compared to what some poor people working in tech support or retail have to deal with all day. My favorite call of all time probably is the guy who can’t see the difference between 0.002 dollars and 0.002 cents. I think it’s way longer in the original, but I found a clip on Youtube here. Although in this case, it’s the support guy who’s the moron. If I remember correctly, it starts out with a disgruntled customer who has been quoted 0.002 cents per MB of data used and was then charged 0.002 dollars.
Does anybody have any stories to share in that regard? I know that in aviation, you have to deal with a whole zoo of customers too.