Tag: tower

I don’t know who the original quote traces back to, but “the customer is always right” is one of the most often misused phrases out there. Most often by customers, of course, but also by managers. The full quote is …

Anonymous customer feedback Read More »

Tagged with: , , ,

In real life, I seldom run into a controller, who’s a jerk. There are some out there, but I chalk it up to them being overworked and underpaid. Flying around California yesterday, I have to say, they all really earned …

All controllers are what? Read More »

Tagged with: , , , , ,

In my opinion, before 9/11 happened, we were much closer to the tower controllers as pilots. Especially at the airport I learned how to fly at and later instructed. I used to bring my students up to the tower cab …

Captain Chuck, late again Read More »

Tagged with: , , , , , , ,

My wife and I are shopping around for a second hand car. A herculean task nowadays. At least you don’t have to wait 6 to 18 months like in the case of new cars, but the supply is thin. What …

Exactly on the line Read More »

Tagged with: , , , , , ,