I always cringe when I hear ATC say over the radio “We need you to give us a landline when you land. Are you ready to copy this number?”. And I bet I’d cringe even more if this call was …
Routine call Read More »
I don’t know who the original quote traces back to, but “the customer is always right” is one of the most often misused phrases out there. Most often by customers, of course, but also by managers. The full quote is …
Anonymous customer feedback Read More »
In real life, I seldom run into a controller, who’s a jerk. There are some out there, but I chalk it up to them being overworked and underpaid. Flying around California yesterday, I have to say, they all really earned …
All controllers are what? Read More »
In my opinion, before 9/11 happened, we were much closer to the tower controllers as pilots. Especially at the airport I learned how to fly at and later instructed. I used to bring my students up to the tower cab …
Captain Chuck, late again Read More »
